Shipping & Returns

Ordering & Payment

To begin your order, select “Request a Consultation” on your chosen gown’s page or contact us via WhatsApp. Each piece is made to your confirmed measurements. We do not produce standard sizes.

Payment is made by bank transfer. A 50% deposit confirms your order and allows us to begin processing it. The remaining 50% is due before dispatch.

Collection Design Changes

Collection designs may be adjusted by up to 10%. More extensive changes require a separate redesign service and fee, agreed upon in advance.

Made-to-measure fitting is included even when you select the design exactly as shown. The 10% limit applies to design changes, not adjustments to your body measurements.

Standard & Priority Dispatch

Standard preparation takes 30 business days from receipt of your deposit and approval of your measurements and order details. Dispatch begins from the 30th business day.

Priority orders carry a 30% surcharge and are dispatched within 20 business days from the same starting point.

The remaining balance must be paid before dispatch. Courier transit time is additional.

International Delivery

International orders are shipped via DHL. Shipping costs depend on the destination and are confirmed before payment.

Any import duties and taxes charged by the destination country are the client’s responsibility.

Cancellations & Refunds

For cancellations requested by the client, and subject to applicable law, the following charges apply:

• Before fabric purchase: 10% of the total order value. • After fabric purchase but before production begins: 25% of the total order value. • Once production begins: 50% of the total order value.

Cancellation charges are calculated on the total order value, not the deposit. Any remaining balance of the amount already paid will be refunded to your payment account within one business week.

Returns & Fit Adjustments

We do not offer exchanges or returns or refunds due to a change of mind after delivery.

To request a fit adjustment, please notify us within three days of receiving your gown. Alterations are currently available only in Türkiye. Your gown must be returned to our Turkish showroom at your expense, while IDRIL covers the alteration itself.

Please contact us before returning your gown. Any further shipping arrangements will be agreed upon in advance.

Measurements & Unforeseen Delays

An illustrated measurement guide accompanies your order agreement and is also available in the measurement section of our website. Please confirm your measurements before production begins.

If force majeure or circumstances beyond our reasonable control affect production or delivery, we will inform you promptly and provide an updated schedule.

Your Statutory Rights

These policies, including the three-day notification period for fit adjustments, do not limit your statutory rights concerning faulty goods or a gown that does not match your confirmed order.

Please contact us so we can arrange an appropriate remedy.