Frequently asked questions

How do I place an order?

Select “Request a Consultation” on the dress page or contact us via WhatsApp. Either option connects you with our team to begin arranging your order.

Do you offer standard sizes?

Every IDRIL dress is made to each client’s confirmed measurements. We do not produce standard sizes.

Can I customise a design?

Designs from our collections can be modified by up to 10%. More extensive changes are subject to a separate redesign fee. Even if you choose the original design, your dress will be made to your measurements.

How does payment work?

A 50% deposit by bank transfer is required to confirm your order and begin processing it. The remaining 50% is due before dispatch.

How long does it take to prepare my dress?

Please allow 30 business days from receipt of your deposit and confirmation of your measurements and specifications. Your dress will be dispatched from the 30th business day onwards. Shipping time is calculated separately.

Do you accept rush orders?

Yes. Rush orders carry a 30% surcharge and are dispatched within 20 business days of payment and confirmation of your measurements and specifications. Shipping time is additional.

How do shipping and customs charges work?

International orders are shipped via DHL. Shipping costs depend on the destination. Any customs duties and import taxes charged by the destination country are the client’s responsibility.

How do I take my measurements?

An illustrated measurement guide is provided with your contract and is also available in the measurement section of our website. Your final measurements must be confirmed in the contract.

What are the cancellation fees?

Cancellation fees are calculated as a percentage of the total order value: 10% before fabric is purchased, 25% after fabric is purchased but before production begins, and 50% once production has begun. Any remaining balance of the amount paid will be refunded.

How long does a refund take?

Any refundable amount will be returned to the client’s account within one business week.

Do you accept returns or exchanges?

As every dress is made to order, we do not accept returns, exchanges or refunds solely due to a change of mind after delivery. Your statutory rights regarding faulty or non-conforming items remain unaffected.

What if my dress needs an adjustment?

Please notify us within three days of receiving your dress. Alterations are currently available only in Türkiye or by returning the dress to our showroom. Return shipping is the client’s responsibility; the alteration itself is covered by IDRIL.

Can I change my order details after placing an order?

Requests are reviewed individually. Design changes exceeding 10% are subject to a separate redesign fee. Any impact on the production timeline must be agreed with our team when the change is requested.